Requests and ticketing
Classify internal requests, create tickets with the right details and route them to the right queue.
Workplace automation
Automation across your everyday workflows.
Cloud and infrastructure automation that moves work between the systems you already use, with exceptions routed to the right person, not lost in an inbox.
- Cloud and infrastructure workflows
- Exceptions reach a person
- Example workflow and estimate below
Overview
Routine work runs itself. Unusual work reaches a person.
What is workplace automation?
Workplace automation uses software to move routine work between systems without manual re-keying, such as routing requests, processing documents or provisioning cloud resources. Intelox designs cloud and infrastructure workflows with defined triggers, actions and exception paths, so routine cases run automatically and unusual ones reach the right person with the context they need.
A good candidate for automation happens often, follows rules you can describe, and currently depends on someone copying information from one place to another.
What we automate
From inbox to infrastructure.
Examples of the workflows we design. Your discovery session decides which are worth automating first.
Document workflows
Extract data from invoices, forms and reports, check it against your records and file it.
Cloud provisioning
Provision, scale and tidy up cloud resources through repeatable, reviewed infrastructure code.
Reporting pipelines
Pull data from several systems into scheduled reports, so figures arrive without manual assembly.
Platforms and tooling
Amazon Web Services
Microsoft Azure
Google Cloud
Terraform
Kubernetes
Example workflow
Supplier invoices, from inbox to ledger.
Illustrative workflow
A typical accounts-payable flow, including what happens when something doesn't match. Step through it below.
Estimate
What could one workflow give back?
Adjust the assumptions to match a process you have in mind. The result is a rough estimate from your inputs, not a measured Intelox result.
Deployment and data
Where it runs, and where your data stays.
Managed by Intelox
We host, monitor and maintain the workflow for you, and report on how it's performing.
Runs in your environment
The workflow is deployed into your own cloud account or infrastructure, so data stays within systems you control.
Boundaries we design in
- Workflows only access the systems and data agreed in scope, using the least access they need.
- Every automated action is logged, so you can see what happened and why.
- Exceptions go to a named person or queue rather than failing silently.
- Any time-saved figures we quote are estimates until measured in your environment.
FAQs
Questions buyers ask.
Which processes are suitable for automation?
Processes that happen often, follow rules you can describe and involve moving information between systems. We usually start with one workflow that is frequent, well understood and low-risk.
How are exceptions handled?
Each workflow has a defined exception path. When something doesn't match the rules, it goes to a named person or queue with the reason and the relevant information attached.
Where does the automation run?
Either as a service managed by Intelox, or inside your own cloud account or infrastructure. We agree the model, and where data is processed, before we build.
How is value measured?
We agree a baseline before launch (volumes, handling time and error rates) and compare against it after the workflow is running. Estimates on this page are not a substitute for that measurement.
Discuss a workflow