Acceptable Use Policy

This policy sets out what clients must not use the services of Intelox Pty Ltd (ACN 700 471 665) for. It forms part of the Customer Terms of Service.

1. You must not use the Services to

1. 1.1Break any law, including the Spam Act 2003, the Do Not Call Register Act 2006, the Australian Consumer Law, the Privacy Act 1988 and state surveillance and recording laws.
2. 1.2Call or message people who have not consented where consent is required, or who have asked not to be contacted.
3. 1.3Make sales or marketing calls to numbers on the Do Not Call Register without the called person's consent.
4. 1.4Call outside permitted hours for sales or marketing calls.
5. 1.5Mislead, deceive or pressure people, including making false claims about products, prices or who is calling.
6. 1.6Instruct the agent to claim it is a human.
7. 1.7Impersonate another person, business or government body.
8. 1.8Harass, threaten or abuse anyone.
9. 1.9Collect sensitive information (such as health, financial account or government ID details) through the agent unless we have agreed in writing.
10. 1.10Run scams, phishing, debt collection that breaches the law, or fraudulent activity.
11. 1.11Send messages under a business name you are not entitled to use.
12. 1.12Attempt to break, overload, reverse engineer or get around the security of our systems.
13. 1.13Resell the Services without our written agreement.

2. What happens if this policy is breached

1. 2.1We may pause affected campaigns or features and ask you to fix the issue.
2. 2.2For serious breaches, we may suspend your account immediately, as allowed by the Customer Terms of Service.
3. 2.3We may report illegal activity to the relevant authorities.

3. Reporting misuse

Anyone can report misuse of our Services to support@intelox.com.au.